Burnley Markets Santa’s Booking Terms & Conditions


Customers need to book and pay for the event online via PayPal. An email confirmation from PayPal will be sent to the customer which must be produced on the day of the event.

If the customer does not pay for the booking, then the booking will be cancelled within a 30-minute time frame of it being booked, and an email will be automatically sent to the customer to advise it has been cancelled.

Burnley Markets Team will then contact the customer via email to advise the booking has been cancelled and that payment is due before the booking can be secured.

Maximum Number of customers Permitted

The maximum number of children permitted is 6 with a maximum of 2 adults. This is a covid safe event and all customers will be asked to sanitise their hands prior to entering the grotto and adults will be asked to wear a face covering.

Children must be under the care of their parents or carers and must not be permitted to run up to Santa. Photo opportunities will be permitted.


Refunds will only be given if the organiser cancels the event.

Personal Information

Your personal information will be handled with the upmost confidence. Burnley Council will adhere to all national and EU data protection, data transfer, data retention, and confidentiality regulations and always store data sent to us in a secure manner.

All personal and sensitive information that you send to us or forms part of our communications, will be kept confidential and will not be given to any unauthorised third parties except as required by law.

PayPal’s privacy statement can be found here – Privacy Statement for PayPal Services

Burnley Council’s Privacy statement can be found here – Privacy Notice (Fair Processing Notice) | Burnley Borough Council

Data Protection legislation and Privacy of Electronic Communications Regulation (PECR)
We keep all data in our secured systems and will act to keep it secure in accordance with the Data Protection Act 2018 and the PECR.


The Markets Newsletter will only be sent to individuals who have specifically given their permission to receive it. All customers have the choice to opt-out, or unsubscribe, from this at any time.

Our mailing lists and customer information is not for sale and is never passed to any third party. We do not hold any payment information about credit cards or transactions.

We will not take any photographs without the permission of the customers in the first instance.

Monday - Saturday 09:00 - 17:00
Burnley Market Hall, Burnley Market, Curzon Street, Burnley, BB11 1BB